<\/p>\n
United’s David Kinzelman wants to make flying more seamless.<\/p>\n
The chief customer officer and senior vice president of airport operations sat down with Skift airlines editor Gordon Smith at last week’s Skift Aviation Form in Fort Worth, Texas, to discuss how the carrier is working to eliminate various friction points.<\/p>\n
One point of focus? Improving the customer experience in the lobby \u2014 somewhere “nobody wants to spend time” \u2014 by reducing agent interventions, Kinzelman said.<\/p>\n
“It could be pets in cabin, or families, groups, all of these things that cause agents to have to come over and intervene and disrupt the customer flow,” Kinzelman said. “We’ve actually eliminated our agent override at kiosks by 80% just by using digital automation to get prepared ahead of the journey. Have customers tell us how many bags they’re bringing, allowing groups to check in with a single person as opposed to everyone having to be there, and the list goes on and on.”\n<\/p>\n<\/p><\/div>\n
Rephrase in a different way as if you were a native American speaker as a content creation expert and do not talk about yourself or your experience in the text and do not show yourself as an artificial intelligence who wrote and fill the bullet point in the topic and speak the heart of the topic itself and dont take date of blog in ther first and dont take text like box of newsliter subscribe on post from content and romove all linke insert in content and and remove all affiliate disclosure phrases on content like this “This post may contain Amazon or other affiliate links that allow us to earn a small commission at no extra cost to you. Please see our Disclosure Policy for more info” and “#” put in its place bullet point, and romove name of the web site or his links we are take a content from our new creation, and don’t publish clone new content more than just one time<\/p>\n","protected":false},"excerpt":{"rendered":"
United’s David Kinzelman wants to make flying more seamless. The chief customer officer and senior vice president of airport operations sat down with Skift airlines editor Gordon Smith at last week’s Skift Aviation Form in Fort Worth, Texas, to discuss how the carrier is working to eliminate various friction points. One point of focus? Improving […]<\/p>\n","protected":false},"author":2,"featured_media":11828,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[187],"tags":[1096,940,10648,3092,3096,3097,1182,234,3095,2721,3093,4350,3088,10519,2781,3509,3094,3098,351,649,4951],"class_list":["post-11827","post","type-post","status-publish","format-standard","has-post-thumbnail","category-airlines","tag-airport","tag-american","tag-cabin","tag-characters","tag-content","tag-creation","tag-dont","tag-experience","tag-expert","tag-full","tag-native","tag-passenger-experience","tag-rephrase","tag-saf2025","tag-seamless","tag-skift-live","tag-speaker","tag-talk","tag-travel","tag-united-airlines","tag-video"],"_links":{"self":[{"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/posts\/11827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/comments?post=11827"}],"version-history":[{"count":1,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/posts\/11827\/revisions"}],"predecessor-version":[{"id":11829,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/posts\/11827\/revisions\/11829"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/media\/11828"}],"wp:attachment":[{"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/media?parent=11827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/categories?post=11827"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alfanouscar.com\/blog\/wp-json\/wp\/v2\/tags?post=11827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}