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General Customer Care & Technical Support

As we address the needs of our customers, email wait times may be longer than usual. In an effort to give you the best customer experience possible, we encourage you to take advantage of our phones. In most cases this is the fastest and easiest option.

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CAR RENTAL

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Quick FAQ

Frequently Asked Questions

To reserve your car, contact us on WhatsApp to choose your car with our team to find out the number of days to get the rental price to reserve your car.

No, an International Driving Permit is not mandatory. You can rent a car with a driver’s license written in Roman alphabet. However, if your license is in a different script, an IDP is recommended.

 

In Morocco, petrol (unleaded gasoline) and diesel are widely available. Prices vary but as of my last knowledge update in September 2021, the average price was around 10-12 Moroccan Dirhams per liter for petrol. Keep in mind that fuel prices fluctuate.

 

Yes, there are tolls on some Moroccan highways. They are relatively inexpensive and can be paid in cash (Moroccan Dirhams).

Yes, our companies provide the option to pick up the car from one place and deliver it to another. However, this service usually comes with an additional fee known as a “variable delivery fee.”

Generally, the minimum age to rent a car in Morocco is 21 years old. However, some rental companies might have a higher minimum age requirement. Additionally, drivers under 25 may be subject to a young driver surcharge.

Generally, rental companies in Morocco do not allow their vehicles to be taken outside of the country. You must check the terms and conditions of the rental company for specifics on cross-border travel.

 

While driving in Morocco is generally safe, it can be challenging for those not accustomed to local driving habits. Traffic can be chaotic in cities, and road conditions vary. It’s important to stay vigilant and follow traffic rules.

 

In the event of an accident, it is important to report it to the police in the event that the accident caused human losses, and in the event that the accident was only between one car and another without affecting humans. Here, it is enough just to call the insurance company. The number is present with the car’s papers to inspect the accident and determine who was at fault in the accident, with knowledge. Rental office at the same time. For breakdowns, contact the rental company’s roadside assistance if included in your rental agreement, or you may need to contact your local towing service.

You will typically need a valid driver’s license, a credit card in the name of the primary driver, and a passport or ID proving your identity. Some rental companies may also ask for additional documentation or proof of insurance.

Contact Al Fanous Car