Skift Take
IndiGo’s recent entry into the loyalty program arena will push Air India to enhance its strategy to remain competitive in a market driven by cost and convenience.
We are nearing the final stages of the merger between Vistara and Air India, which will integrate their fleets, routes, and loyalty programs, all crucial aspects for frequent flyers. Starting November 12, Club Vistara will be consolidated into Air India’s Flying Returns program, resulting in significant changes for countless loyal customers. Notably, members will no longer be able to redeem Club Vistara Points and vouchers for flights after November 11.
As IndiGo prepares to launch its own loyalty program, here’s what the transition from Club Vistara entails and its implications for members:
Why is Vistara merging with Air India?
Tata Group, the parent company of both airlines, seeks to streamline operations and establish a full-service airline that can compete with international carriers. The merger aims to enhance Air India’s capacity, expand its route network, and simplify the overall travel experience for customers.
What will happen to Club Vistara points?
On November 12, Club Vistara points will be transitioned to Air India’s Flying Returns program on a 1:1 basis. These points will be valid for at least one year, regardless of their initial expiration dates.
What about existing Vistara bookings?
All Vistara flights will operate normally until November 11. For flights scheduled for travel from November 12 onward, travelers must book through Air India’s website. Award flight bookings made with Club Vistara points will automatically migrate to Air India’s system.
How to link Club Vistara and Flying Returns accounts?
Members holding both Club Vistara and Flying Returns accounts can link them currently for a smoother transition of points and tier status after the merger. This can be done via the airline’s website or by reaching out to customer service.
Will the tier status change?
The Club Vistara tier status will be transferred to Flying Returns, reflecting the total points accumulated across both programs. Depending on the total points, members may retain their current tier or achieve an upgrade, while the new tier rules will apply from the merger date.
Can members still use Club Vistara points before the merger?
Members can continue to earn and redeem Club Vistara points until November 11. However, new flight bookings using points for travel post-merger will not be accepted starting September 3. After November 12, all redemptions will go through the Flying Returns program.
Will there be changes to co-branded credit cards?
Vistara’s co-branded credit card partnerships will remain active until March 2026, allowing cardholders to earn points and enjoy complimentary tickets. From November 12, cardholders will earn Flying Returns points instead of Club Vistara points, and new co-branded cards will stop being issued after September 30.
What happens to complimentary flight vouchers and upgrades?
All valid unused vouchers, including complimentary flight tickets and one-class upgrade vouchers, will transfer to Flying Returns. These vouchers will be valid for an additional three months post-transfer, subject to Flying Returns’ regulations.
What about airline partnerships with Vistara?
Vistara’s partnerships with airlines like Japan Airlines, Singapore Airlines, Air Canada, and Lufthansa will conclude by October 1, and the partnership with United Airlines will cease on November 1. Members won’t be able to book award flights or earn points with these airlines for travel beyond their partnership end dates. Existing bookings for award flights with partner airlines will be honored, except for Japan Airlines, which will be canceled, with full refunds provided.
How will the merger affect premium economy offerings?
Air India has announced plans to introduce Premium Economy on domestic and short-haul international routes, a service previously unique to Vistara in India. The newly retrofitted A320neo aircraft feature upgraded Business, Premium Economy, and Economy cabins on routes like Bengaluru-San Francisco, Mumbai-San Francisco, and Mumbai-New York.
