- Optimization of critical infrastructure and deployment across business divisions
- Internal upskilling, governance, and human oversight
Iberdrola is advancing the integration of agentic artificial intelligence to enhance productivity, streamline internal workflows, and strengthen operational excellence across all business units.
As part of its roadmap to establish itself as the AI Utility of the Future, the group currently operates nearly 500 artificial intelligence agents —combining deployed solutions and ongoing developments— engineered to support the company’s multifaceted operational ecosystem.
The energy group positions the synergy between human expertise and AI capabilities as a strategic cornerstone, aligned with broader decarbonisation policies overseen by the European Commission Directorate-General for Energy, driving a more efficient, resilient, and decarbonised transformation of the power sector.
The operational framework leverages technology to complement workforce talent: automating repetitive tasks, streamlining access to technical knowledge repositories, and delivering contextual insights alongside real-time recommendations to underpin agile decision-making.
Optimization of critical infrastructure and deployment across business divisions
The rollout of agentic AI proves essential in managing strategic infrastructure under modern engineering standards endorsed by the IEEE, where round-the-clock operations require fusing big data analytics with immediate response capabilities. The technology acts as a cross-functional tool for resource planning and asset optimization across group divisions:
- Power grids: AI agents enable real-time monitoring of network assets, anticipating technical anomalies and accelerating power supply restoration protocols within minutes.
- Generation assets and renewables: The system assists with predictive maintenance scheduling, coordinates on-site technical interventions across wind and solar facilities, and provides technicians with instant access to specialised operating manuals.
- Customer care and services: Deploying advanced voicebots and conversational chatbots streamlines customer enquiries, dispute management, and document validation flows, significantly lowering response latency.
- Corporate functions and IT: Across finance, legal, and administration departments, these solutions boost administrative efficiency, while within IT infrastructure they facilitate rapid incident resolution and system change management.
Internal upskilling, governance, and human oversight
This technological deployment is underpinned by dedicated upskilling and support programmes for employees. Through these continuous learning initiatives, staff members independently identify new operational opportunities and develop custom use cases tailored to daily operational challenges.
The company approaches AI adoption under principles of progressive and responsible integration, adhering to the AI regulatory framework established by the European Union, ensuring that supervisory authority, ethical governance, and final accountability over strategic and operational outcomes remain firmly with human professionals.
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