KUWAIT CITY, March 3: Kuwait Airways has been ranked 20th among the top 109 airlines in the world and 5th in the Middle East, according to the annual report issued by the AirHelp website for the best and worst performing airlines in 2024. The airline achieved 88% in On-Time performance, 85% in customer opinions, 43% in claim processing, and a 72% score on the Air- Help website. The report was based on collecting the opinions of passengers from more than 54 countries around the world, rating airlines on five factors consisting of cabin crew service, aircraft comfort during travel, aircraft cleanliness, quality of food menus, and entertainment programs onboard during the period from beginning of January to end of October 2024.
Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan stated, “Kuwait Airways is pleased to achieve 20th position globally and 5th in the Middle East among the best airlines for 2024. These results are the outcome of the success and tremendous efforts made by Kuwait Airways employees throughout the past year, particularly during the summer season of 2024. Their dedicatedeffortshave been key in enabling the company to achieve these distinguished positions worldwide.” Al-Fagaan explained that the report issued in 2023 did not include Kuwait Airways, emphasizing that the airline’s presence in 2024 in this prominent position highlights the company’s commitment to enhancing its operational system. He further noted that this achievement refl ects the improvements made in the quality of the company’s overall performance, whether in terms of service, operations, technical capabilities, or through the exceptional dedication of the company’s employees who work tirelessly around the clock to achieve these outstanding results. Al-Fagaan said, “These positive results are just the beginning of developing the national carrier of the State of Kuwait and reaching the highest levels.
Our ambition is for Kuwait Airways to become the best among airlines and to occupy the first place in the world. This will be achieved, with the unwavering support the company receives from the political leadership, and with the dedication of the loyal employees of Kuwait Airways, and their determination to see their national carrier among ranks of leading airlines.” Al-Fagaan explained that Kuwait Airways, as the national carrier of the State of Kuwait, is proud of its role in enhancing the country’s position on the global aviation map and contributing to its economic and social renaissance. He emphasized that the achievements of Kuwait Airways would not have been possible without the dedication and loyalty of its employees, who work tirelessly and diligently to provide the best services to valued customers and achieve the company’s vision of leadership and excellence.
Al-Fagaan stressed that Kuwait Airways continues its distinguished approach of striving to achieve positive results, providing the best services, and offering innovative solutions and diverse options to meet the desires of its valued customers. He highlighted the company’s commitment to reinforcing its role as a leading company in the region by continuously monitoring the latest methods and modern means to developing the work systems across all departments within the company. Al-Fagaan concluded his statement by emphasizing that Kuwait Airways continues to enhance its services and keep pace with developments in the aviation industry around the world, both in terms of passenger services and technological advancements. He pointed out that the company is focused on enhancing its technical and technological capabilities while expanding cooperation with national companies, which contributes to stimulating the economy in the State of Kuwait. This effort aligns with Kuwait Vision 2035, which aims to develop tourism and strengthen the national economy. This is in addition to striving to advance Kuwait Airways and elevating it to a level that meets the expectations of passengers of the national carrier of the State of Kuwait. It is worth noting that AirHelp is one of the reliable websites that aim to assist passengers around the world for compensation resulting in fl ight disruptions and lost baggage, in addition to evaluating the on-time performance and the data and performance of airlines in general.
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